FAQs - Fares

Following are common Fares Specific questions.

 

Where can I find information about the new MyZone tickets and fares?

For information about the new MyZone tickets and fares, visit:
http://www.myzone.nsw.gov.au/

 

Where can I find fare information for trains?

You can find information on train fares on the Fares Information page. There is also a fare calculator so you can work out the correct fare between two points.

 

Is there an additional fare when alighting at the Airport Line Station?

If you intend to enter or exit at an Airport Line station, you will need to pay an additional Station Access Fee UNLESS the station is listed as an origin or destination station on your ticket. In this case, you can break your journey at any station en route between the origin and destination.

7 Day RailPass, FlexiPass, BusPlus and TravelPass tickets do not entitle the holder to enter or exit at any Airport Line station. If customers enter/exit at these stations, the cost of a GatePass must be paid.

For further information visit CityRail website www.cityrail.info/tickets/commuter/ or visit the fares page.

 

Where can I find fare information for buses?

There is relevant fare information for buses on the Fares Information page. There is a drop down list under the title "Fares" which shows different fare types for Sydney Buses.

 

Where can I find fare information for ferries?

There is relevant fare information for ferries on the Fares Information page. There is a drop down list under the title "Fares" which shows different fare types for Sydney Ferries.

 

Where can I find information on Tway Fares?

There is relevant fare information for Tway buses on the Fares Information page. There is a drop down list under the title "Fares" which shows different fare types for Liverpool - Parramatta TWay.

 

What services does my concession card allow me to travel on?

There is a large amount of information on concession travel available on the concession travel page.

 

How do I appeal a fare infringement notice?

CityRail Infringement Notice Appeal Process: You can elect to have the matter heard before a Magistrate - simply follow the instructions provided on the Infringement Notice.

STA Infringement Notice Appeal Process: You can elect to have the matter heard before a Magistrate - simply follow the instructions provided on the Infringement Notice.

 

Where can I pay a fare infringement fine?

CityRail Fare Infringement Payment Information:

Please visit the State Debt Recovery Office website.

STA Fare Infringement Payment Information:
Payment can be made by mail to:
The Director
Infringement Processing Bureau
PO Box 4444
Parramatta NSW 2124

 

Where can I find information on private bus fares?

Information on maximum private bus fares can be found on the Private Bus Fares Information page. It is suggested that you contact your private bus company directly to find the exact fare they will charge you. There is also a list of private bus operators that also includes contact information.

 

Can I buy a ticket online?

AirportLink tickets may now be purchased online click here for details.

My bus ticket is faulty and I would like to be reimbursed.

For more information about ticket exchanges and refunds, visit:
http://www.myzone.nsw.gov.au/faq.html.

 

Can I get a refund or exchange on the unused portion of a Quarterly or Yearly TravelPass?

For more information about ticket exchanges and refunds, visit:
http://www.myzone.nsw.gov.au/faq.html.

 

Can I get a refund or exchange on a Weekly TravelPass?

For more information about ticket exchanges and refunds, visit:
http://www.myzone.nsw.gov.au/faq.html.

 

Can I get a refund on my unused TravelTen?

For more information about ticket exchanges and refunds, visit:
http://www.myzone.nsw.gov.au/faq.html.

 

Can I get a refund on a cash fare?

No, cash fares paid on-board are non-refundable once the journey has commenced.

 

How do I apply for a refund or replacement of a ticket?

For more information about ticket exchanges and refunds, visit:
http://www.myzone.nsw.gov.au/faq.html.

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